Black Friday/Cyber Monday FAQS
How long does the Black Friday Sale run for?
Early Access: 27 November 2025, 12:00 PM (AEDT) for 24 hours only. General Access: 28 November 2025, 12:00 PM (AEDT) and runs for 48 hours only. However the sale may be extended or suspended at the discretion of ULTBIAS.
How long does the Cyber Monday Sale run for?
The Cyber Monday Sale starts on 1 December 2025, 10:00 AM (AEDT) for 24 hours only!. However the sale may be extended or suspended at the discretion of ULTBIAS
What discounts are being offered for Black Friday/Cyber Monday Sale?
10-50% OFF SITEWIDE*, only while stocks last. *Based on prices listed in AUD. Excludes Gift Cards, Bundle Offers and Pre-Order Products.
What products are excluded from the sale?
Gift Cards, Bundle Offers ( Build Your Own Bundle - Wide Bundle, Coloured Bundle and Essential Bundle will be unavailable) and Pre-Order Products.
Are the discounts automatically applied?
Yes, all items will be marked down with the discount automatically applied. No code required!
Can I use additional discount codes during the sale?
No further discount codes, offers or bundle offers can be applied during the Black Friday Sale.(Build Your Own Bundle - Wide Bundle, Coloured Bundle and Essential Bundle will not be available).
What if my tracking hasn’t updated?
If your tracking hasn’t updated after two weeks, please contact us at [email protected] and our team will look into it for you.
I made a mistake with my order. Can I edit, modify, or cancel it?
Due to the high volume of orders and enquiries during this period, we are unlikely to process requests to change or cancel an order before it is dispatched. For this reason, orders cannot be modified, combined, or cancelled once they have been placed
How long will it take for my order to be shipped?
We typically dispatch orders within 1–3 business days. However, due to the expected high volume of orders during this time, please allow an additional 4~7 business days (excluding weekends) for processing before your order is dispatched. Please note
Will my order arrive in time for Christmas?
Please refer to our current holiday shipping cut-off dates to determine whether your order is likely to arrive in time. World Warehouse. Standard Shipping: 5 December. Australian Warehouse. Standard Shipping: 10 December. UK & Europe: 5 December. Can
Can I return or exchange an item I purchased during the Black Friday/Cyber Monday Sale?
All products purchased at the discounted price during the promotion are FINAL SALE. No exchanges or refunds will be accepted unless the item is faulty.
I’ve received a faulty item. Can I get a replacement?
If a faulty item is received, please contact customer service at [email protected] within one week of delivery with your order number, and pictures and/or videos of the damaged item(s). We will assess the defect/fault in line with our Replacement a
My items arrived damaged due to transit. Can I get a replacement?
If your order arrived damaged, we’re here to help. The process depends on whether you purchased Route Protection and the type of damage involved. Route Protection. If you purchased Route Protection with your order during our Black Friday Sale and bel
I purchased Route Protection and need to make a claim.
If you’ve insured your order with Route at checkout, use the link provided in your confirmation email or submit it through the Route: Package Tracker app or their online portal. To file a claim, you will need your store order number OR Route ID numbe
I missed the Black Friday/Cyber Monday Sales! Can I still claim the discount?
The Black Friday Sale is a limited time offer. Discounts cannot be applied to orders placed before or after the promotion. To ensure you don’t miss out next time, be sure to subscribe to our emails and follow us on socials to ensure you don’t miss an