Christmas

When do I need to place my order for it to arrive before Christmas?

We recommend sending your Christmas parcels as early as possible to ensure that your gifts arrive in time for Christmas. Delays during the November - December busy period are expected due to the anticipated influx of orders. Please allow at least 1 w

My tracking is not updating? Help

Due to the anticipated high volume of orders, there may be delays in tracking. Often packages are moving in transit but you may not see updates when it is on a flight. Additionally, we've observed that sometimes the system can be overwhelmed by the i

My parcel is missing? My parcel is damaged.

We’re here to help over Christmas!. Please be sure to monitor your tracking regularly and are available when the parcel is delivered. If your order had been delivered but you have not received it, please contact [email protected] for assistance. If

I’d like to get my parcel gift wrapped.

Unfortunately, at this stage we are unable to offer gift wrapping. However, we are offering a digital Christmas Card that you can print and personalise with your gifts!

Do you have Christmas gift cards?

Yes we do! Please select the Christmas gift card design when you checkout.

I got the wrong sized sleeves and pages. Help!

All orders are final and we can not make changes once an order has been processed. We can only offer our assistance by cancelling your order to give you the option to make a new order with the correct items. Please contact [email protected] immedia

I need assistance, what are the customer service operating hours?

Please note our hours of operation are 9:00 AM to 5:00 PM, Sydney Time, Monday to Friday. Tickets made during the weekend will not be responded to until the following Monday 9:00am AEDT. We endeavour to respond within 1-2 business days however please

My order is missing an item.

If you order arrives and you have not received one or more of your items, please contact us at [email protected] within a week of receiving your order. Remember to provide us with your order number and a photo of the items you have received. If you