Please contact us at support@ultbias.com if there are any issues with your shipping address and there are changes that need to be made. We can amend any issues before your order is shipped out. Once an order has been shipped, responsibility is out of

Please contact us at <a href="mailto:support@ultbias.com">support@ultbias.com</a> if there are any issues with your shipping address and there are changes that need to be made. We can amend any issues before your order is shipped out. Once an order has been shipped, responsibility is out of our hands and we cannot change addresses or other details.Our customer service hours are Monday to Friday, 9:00am - 5:00 pm AEST and requests will be addressed during this time.&#xA0;

I need to update my shipping address.

No. Unfortunately, we have tried to accommodate this but as orders get bigger and more complicated, packing is very prone to errors. If you wish to combine orders, please cancel your original order and make a new one. Please see our Shipping Policy f

No. Unfortunately, we have tried to accommodate this but as orders get bigger and more complicated, packing is very prone to errors. If you wish to combine orders, please cancel your original order and make a new one. Please see our <a href="https://prismplatinum.com/pages/shipping-policy">Shipping Policy</a> for more details.

Do you combine orders?

ULTBIAS

Changes to Orders

What is the difference between Pre-Order and Pre-Sale?

How long will products be available for pre-order?

Can I cancel my pre-order?

Can I make changes to my order after it's placed?

What is the difference between pre-order listings labelled 'WORLD'?

What discounts are available for pre-orders?

Why can't I add pocket pages to my cart?

Can I shop in-stock items with my pre-order?

When will my pre-order ship?

How can I track my pre-order?

Pre-orders

What is the cost of shipping?

Is there a limit to what I can send to my country?

Can I get my declared amount lowered to waive customs?

Domestic and International Shipping Policy

How do I cancel my order?

How do I create a return?

Can I get a refund?

Cancellations and Returns

Some of my items arrived damaged, Can I get a replacement?

My order is marked 'Delivered' but I did not receive my package. Has it been stolen?

My order has not arrived. What should I do?

What happens if my order is declared lost?

Defective, Damaged or Lost Orders

Are prices in AUD or USD? Will we be charged in AUD?

What payment methods do you take?

Payment Policy

Do I have to contact you of I host a Group Order (GO)?

I want to host a GO, How should I host my GO?

Do you know anyone hosting a GO for (X) country?

My GO has arrived damaged!

Group Orders (GO)

Are your products PVC-free and Acid-free?

Do my inclusions fit in (X) item?

When will you restock (X) item?

Do you sell photocards?

What sleeves/pocket pages do I use for (X) album? Can you help?

How do I use the Backboard and Binder Shield?

What pages should I use for the larger Monsta X photocards

What pages and sleeves fit the BTS lightstick photocards (70x100mm)?

What are your best recommendations for sleeving when it comes to (X) pages.

What is the difference between A4 and A5 binders?

Product Related Enquiries

My $5 welcome code will not apply to my order.

When I try to enter my code, there is an invalid code error, why?

Bundles and Codes

What is Route Protection?

What is Carbon Neutral Shipping?

Is Route Package Protection included with every order? How much will I Pay?

I just checked out and forgot to add Route Protection. Can you add it for me?

When Should I File a Claim?

What does Route Package Protection NOT cover?

How Do I File a Claim for my Lost, Damaged, or Stolen Order?

How long will I have to wait to be reimbursed?

Route Protection FAQ

What is Rise AI?

What is Store Credit?

What happened to Collector Points?

How can I earn store credit?

How will the crediting system work?

Will my collector points disappear?

How can my store credits be used?

Does Store Credit expire?

Store Credit FAQ

What products will be available to purchase via the 'World Warehouse'?

Are there any differences with the products shipped via the 'World Version' shipping option?

Are there any order limit or restrictions for orders placed via the World Warehouse?

Are taxes, customs, or duties included in the 'World Version' shipping quotes?

Will I be able to receive a 'World Version' shipping quote ahead of the trial?

Will I be able to request a return or exchange for any orders placed during this trial?

What if my order arrives damaged?

Will the 'World Version' shipping be available as a permanent option?

World Warehouse FAQ