How do I create a return?Updated 16 days ago
1. Please refer to our returns policy below:
[ULTBIAS will only accept a return, exchange or refund if the products are returned in their original packaging and condition within 21 days of the goods being delivered. No refund will be made for products that have been opened, used or are returned damaged. All shipping costs for returns are the responsibility of the customer.]
2. Please contact [email protected] within 3 days of the receival of your order to request a return. Please include your Order number and the item(s) you will be returning in your email.
3. Please include your packing slip and/or invoice with your returned items and send it to the shipping address below:
[ULTBIAS will only accept a return, exchange or refund if the products are returned in their original packaging and condition within 21 days of the goods being delivered. No refund will be made for products that have been opened, used or are returned damaged. All shipping costs for returns are the responsibility of the customer.]
2. Please contact [email protected] within 3 days of the receival of your order to request a return. Please include your Order number and the item(s) you will be returning in your email.
3. Please include your packing slip and/or invoice with your returned items and send it to the shipping address below:
For Australian/ International Returns |
ULTBIAS US c/o Fulfilment Australia 89 Grose St. North Parramatta, NSW 2151 Australia |
4. Contact [email protected] with proof of the lodgement and the tracking number. Your refund will be processed once we receive and review the items in the return.
* For orders shipped from our World Warehouse
Due to the involvement of multiple warehouses, all items purchased from our World Warehouse are FINAL and cannot be returned or exchanged unless faulty.